8 Loy Street | Cookstown | County Tyrone | BT80 8PE

What to Expect at Your Appointment

What to Expect at Your Appointment

If it’s your first visit, or it’s simply been a while, here’s a quick guide to how things work on the day.

Before You Arrive

Please arrive a few minutes early, particularly if it’s your first appointment, as you may need to confirm or update your details at reception. Bring a list of any current medication if you’re discussing a new or ongoing health issue.

During Your Appointment

Appointments are typically ten minutes long. If you have more than one problem to discuss, it helps to mention this when you book, so we can allow enough time or arrange a longer appointment where needed.

Telephone and Video Consultations

Not every appointment needs to be face to face. Where appropriate, our clinicians can offer a telephone or video consultation, which can be a convenient option for follow-ups, results, or straightforward queries.

DNA (Did Not Attend) Policy

If a patient DNA’s two consecutive appointments with a DR or Nurse a formal letter will be issued warning that should a further appointment be missed within the next 12 months period, it will be discussed with the Partners of the Practice, and may result in the removal from the Practice list.

Emergency Appointments

Emergencies will be seen straight away. An interpreter can be booked for consultations and is available via the telephone in emergency cases.

Cancelling Your Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.