Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager, Mrs Marie O’Neill, who will deal with your concerns appropriately, as per MHCP.

Further written information is available regarding the complaints procedure from reception.

Access to Records

We have updated our Access to Records in accordance with the changes under GDPR and the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made in writing to the Data Manager and generally will be free of charge. However on some occasions there may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Subject Access Request Form Request

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.