DNA (Did Not Attend) Policy

If a patient DNA’s two consecutive appointments with a DR or Nurse a formal letter will be issued warning that should a further appointment be missed within the next 12 months period, it will be discussed with the Partners of the Practice, and may result in the removal from the Practice list.

Emergency Appointments

Emergencies will be seen straight away. An interpreter can be booked for consultations and is available via the telephone in emergency cases.

Cancelling Your Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.