Rights and Responsibilities

You have the right:

To be treated with courtesy and respect and in confidence
To have appropriate follow-up where deemed necessary
To have your requests for appointments responded to fairly and wherever possible, to have you seen by a doctor within 2 working days
Not to be kept waiting for your consultation unduly, though times this will be unavoidable as the doctor may have emergencies to deal with
To make a complaint and have this responded to as explained previously
To be treated appropriately, effectively and in accordance with current guidelines
To be treated without discrimination with regard to race, gender, social class, age, religion, sexual orientation or appearance

As a patient of this practice, you have a responsibility to:

Treat all Practice Staff with the same courtesy and respect we offer. If a patient is abusive to any member of staff we have the right to remove that patient from our list. Zero Tolerance Policy on physical and non physical abuse
Be on time for your appointments and let us know as soon as possible if you are unable to attend
Keep us informed of any change of address, telephone number or circumstances, so that communication with you is not jeopardized
Make suggestions or complaints regarding any deficiencies, inequalities or problems you perceive with our service

Please:

Carefully follow our advice and instructions particularly with regard to the taking of medication and returning for check-ups
Respond to our invitations for monitoring your condition, for health checks, screening of cervical smear tests and breast x-rays
Make sure your children attend for their vaccinations. If you have any concerns, we are happy to discuss these with you
Remember that a home visit takes up a considerable amount of the doctor’s valuable time. If at all possible, the patient should attend the surgery